Melissa R. Margulies serves as the firm's Client Service and Professional Development Counsel. In this role, Melissa seeks feedback from clients regarding the firm's service and how the firm can continue to provide the highest-quality representation to our clients. Also, Melissa seeks feedback from clients after significant matters conclude. We value our clients' views about what went well in a particular matter, what could have been improved, and how we can increase the value that our clients receive. Melissa uses the feedback to guide the lawyers on exceptional client service, often including client satisfaction improvement.
Melissa developed the firm's Strategic Account Management (SAM) program. She oversees numerous SAM teams that have been formed around clients of the firm, with a focus on fostering, enhancing, and expanding our trusted relationships. The teams work collaboratively, across disciplines, to understand our clients' businesses and what the firm can do to help our clients achieve their goals.
Ballard Spahr's Diversity, Equity, and Inclusion Council
Association of Corporate Counsel, past member
Board Memberships & Community Service
Melissa is a volunteer for Philadelphia Reads and a member of Impact 100. Melissa works pro bono with the Pennsylvania Innocence Project and the Clemency Project as well.
Temple University James E. Beasley School of Law (J.D. 1987)
Franklin & Marshall College (B.A. 1984)
Supreme Court of New Jersey
Supreme Court of Pennsylvania
U.S. District Court for the District of New Jersey
U.S. District Court for the Eastern District of Pennsylvania