Poor Website Designs Could Trigger Legal Actions

E-Commerce Times spoke to Mark Levin of Ballard Spahr’s Consumer Financial Services Group for an article about internet contracts and how vague terms could nullify arbitration provisions. 

"Different courts define the standard in different ways, but they will all boil down to the principle that the arbitration clause – and the links to the clause – must be clearly presented to the consumer in order for there to be a meeting of the minds – in other words, an acceptance – of the arbitration clause." Mr. Levin said. "Even if there was a U.S. Supreme Court decision, or legislation that defined a single standard, there would still be a need to apply that standard to unique facts in virtually every case."

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