A Close Look at the Call Frequency Limits in the CFPBs Proposed Debt Collection Rules

by the Consumer Financial Services Group
July 25, 2019

In this podcast, we review what's in the proposed limits and examine the challenges they present for collectors, including the retroactive lookback for call attempts and successful contacts, the treatment of ringless calls, calls placed at the consumer's request, and the impact of call blocking technology. We also discuss the implications for first party collections and what collectors should be doing now to prepare to comply with the limits.

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