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A Close Look at the CFPB’s Auto Loan Servicing Exam Findings in Winter 2018 Supervisory Highlights

by the Consumer Financial Services Group
April 11, 2019
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In this podcast, we take a close look at the CFPB’s findings on ancillary product refunds by auto loan servicers in the event of total loss or repossession, consider such findings’ implications for early payoffs and a servicer’s duty to request refunds, and share observations on how the CPPB’s use of its UDAAP authority has changed under post-Cordray leadership and what that means for a company’s approach to compliance.    

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