In this webinar, three representatives from state Attorney Generals’ offices – Bernard Eskandari from California, Tom James from Illinois, and Max Weinstein from Massachusetts – will discuss their consumer financial services priorities and focus areas arising from the COVID-19 crisis and beyond. Leaders of Ballard Spahr’s Consumer Financial Services Group, Christopher Willis and Alan Kaplinsky, will also participate in the discussion. Topics will include:

  • A comparison between the current crisis and the 2008 recession, and how the lessons of 2008 apply to the current situation
  • Complaint trends in state attorney generals' offices
  • Expected enforcement activity relating to mortgage servicing and foreclosures, including a discussion of non-English language support and ability to repay in connection with mortgage loan modifications
  • Ability-to-repay issues affecting all types of consumer lending, in light of 2008-era enforcement actions and a recent multi-state settlement with a large subprime auto finance company
  • State restrictions on debt collection, and collection-related enforcement likely to follow
  • Student loan servicing and collection issues
  • Auto leasing issues, including returns of leased vehicles

Date & Time

Friday, June 5, 2020
12:00 PM - 1:00 PM ET


Alan S. Kaplinsky, Co-Practice Leader, Consumer Financial Services
Christopher J. Willis, Practice Leader, Consumer Financial Services Litigation
Bernard Eskandari, Supervising Deputy Attorney General, California Department of Justice
Tom James, Senior Assistant Attorney General, Consumer Fraud Bureau of the Office of the Illinois Attorney General
Max Weinstein, Chief of the Consumer Protection Division, Office of the Massachusetts Attorney General

This program is open to Ballard Spahr clients and prospective clients. There is no cost to attend. This program is not eligible for continuing education credits.

Please register at least two days before the webinar. For more information, contact