The flurry of legal activity that we saw in the student loan space last year has continued unabated. Among other things, we now have several states with a student loan ombudsman addressing borrower complaints at the state level. At the same time, consumer advocacy groups have escalated their criticism of the Department of Education and the Consumer Financial Protection Bureau’s handling of and reporting on such complaints at the federal level. Individual state attorneys general in California, Illinois, Massachusetts, Mississippi, Pennsylvania, and Washington continue litigating claims that major student loan servicers have engaged in allegedly unfair, deceptive, and abusive servicing practices, with copycat private class actions following in the wake of such litigation.

More states have begun rolling out new licensing requirements and performance standards for student loan servicers, while legislation that failed to pass in other states is now under active reconsideration following the results of last November’s elections. With 2019 likely to be another critical year in terms of the federal and state regulatory balance, join us as we identify some of the key legal challenges facing student loan originators, servicers, and collectors.

Our panelists will discuss:

  • Student loan complaints and the ongoing battle over CFPB and ED reports on student loan servicers
  • State examinations and enforcement and legislative efforts to impose additional licensing requirements and performance standards
  • Recent developments in the various private class actions and state attorney general actions against student loan servicers
  • What to expect in the way of federal examinations, investigations, and enforcement actions from ED, the FTC, and the CFPB

Date & TIme

Tuesday, March 26, 2019
12:00 PM - 1:00 PM ET


Alan S. Kaplinsky
Co-Practice Leader
Consumer Financial Services 


 John L. Culhane, Jr.
Consumer Financial Services

Theodore R. Flo
Consumer Financial Services Litigation

Heather S. Klein
Consumer Financial Services

Brian J. Slagle
Consumer Financial Services

This program is open to Ballard Spahr clients and prospective clients. There is no cost to attend. This program is not eligible for continuing education credits.

Please register at least two days before the webinar. Login details will be sent to all approved registrants. For more information, contact  Julianne Garrity at