Debt collection agencies and their clients continue to look for ways to perform collections more efficiently, effectively, and in compliance with a myriad of state and federal consumer protection laws. Some of the primary methods by which these objectives are being achieved involves the use of new technologies and increased automation through the collections process.

Tim Collins, CCO for TrueAccord, will join a panel of Ballard attorneys to offer their thoughts and insights on effective strategies to achieve these objectives, as well as flag potential legal and compliance challenges that you may encounter along the way. Please join us as we discuss the following topics:

  • Opportunities to integrate "new" technologies into your collections (e.g., text, email)

  • Opportunities to integrate "even newer" technologies into your collections (e.g., apps, chat, social media, avatars/AI, voicemail technologies)

  • Practical considerations and challenges from a legal and compliance perspective

  • Suggestions and best practices for adapting to the new requirements

Date & TIme

Wednesday, April 4, 2018
12:00 PM - 1:00 PM ET


Alan S. Kaplinsky
Practice Leader
Consumer Financial Services


Christopher J. Willis
Practice Leader
Consumer Financial Services Litigation

John L. Culhane, Jr.
Consumer Financial Services

Stefanie H. Jackman
Consumer Financial Services Litigation

Scott M. Pearson
Consumer Financial Services Litigation

Tim Collins
Chief Compliance Officer

This program is open to Ballard Spahr clients and prospective clients and members of the financial services industry. There is no cost to attend. This program is not eligible for CLE credits.

Please register at least two days before the webinar. Login details will be sent to all approved registrants. For more information, contact Daniel Martin at