Client Value and Innovation

This custom suite of technology applications—developed in-house—promotes collaboration, provides greater transparency and efficiency, increases cost predictability, and gives clients the information they need to keep things moving.

Ballard360 gives clients 24/7 access to project status, budget, and billing information; allows for easy review and exchange of documents; and provides access to mission-critical business intelligence. Detailed client information is available through easy to access cloud-based portals and dashboards. High-quality documents can be auto-generated quickly and easily.

Like our clients, we are always mindful of using technology to deliver better client service. We created our Ballard360 technology suite of tools listed below by leveraging our collective internal knowledge, data collection tools, and team of business professionals to help clients and our legal teams identify, manage, and solve real-world problems.

We leverage our collective internal knowledge, data collection tools, and team of business professionals to help clients and our legal teams identify and solve real-world problems. Custom dashboards provide real-time access.

Keeping track of breaking industry developments—while tuning out the "noise"—is critical to staying ahead of the competition. We employ market-leading technical tools, developed in-house, to create customized "data centers" for our clients.

• A longtime client—a food service company with billions in annual revenues and contracts across the country—was looking to mitigate pandemic-related losses. Working with lawyers and the client, the team developed an organization-wide tracking and cost analysis solution that identified more than $750,000 in rent relief on more than 100 leases across the U.S., Canada, and Mexico.
• Our Rent Relief Dashboard’s originality lies in how it harnesses existing client data and market information so that a few keystrokes enable filtering and display of key information. It provides an innovative method to manage the labor-intensive rent relief process and boosts the efficiency of legal teams working with landlords. Interactive, satellite-view maps provide quick, seamless access to information. Users can access a summary or full report on a property or portfolio, as well as all relevant documents. The fee structure was innovative, too—a risk/reward-sharing arrangement where firm fees are based in part on the amount of rent relief realized.
• Our Private Equity/M&A Competitive Intelligence Dashboard uses technology to harness internal and external data and identify new business opportunities for clients. By analyzing information about available capital, optimum deal size, location, industry, and other factors, we have been able to connect buyers to potential acquisition targets.

Our legal teams, in close collaboration with clients, determine what types of information will be helpful to have at-hand: market or industry data, intelligence or news about similar cases, developments that could affect the course of a case. Then our Client Value and Innovation team builds a site that serves as a one-stop information shop populated with comprehensive, timely data central to understanding and navigating important business issues.

Our dashboards also generate easy-to-navigate reports about issue-specific legislation, litigation, government enforcement action, agency alerts, and other crucial business intelligence.

They are built to interface directly with the Ballard360 client sites for seamless integration of data that address specific client needs. Visit our publicly available business intelligence dashboards:

We develop a budget for every engagement we undertake. Roles, tasks, and budget projections are clearly articulated and tracked so we promote transparency and accountability.

The team monitors progress against the budget throughout the engagement, deviations are addressed quickly and proactively, saving time, holding down cost, and avoiding unnecessary surprises. The proprietary technology provides clients real-time access to progress reports and billing information, so they're never in the dark about where things stand.

We listen to clients so that we understand their goals and expectations. From there, our certified legal project management professionals prepare an engagement strategy that aligns, drawing upon both our experience with similar engagements as well as the latest market data.

We identify and analyze the variables that drive cost, prepare budgets during the intake process, and monitor progress every step of the way using Ballard360 tools that provide real-time budget-to-actual information. Using our Ballard360 technology allows our team to spot potential problems, which we address with clients early, saving money and aggravation, and maintaining the momentum of the matter.

Throughout the life of a matter, we provide status updates on budget, staffing, and performance and make recommendations on process improvements aimed at increasing efficiency and maximizing quality.

At the close of each matter, we analyze the data we've collected so that we continue to improve. We also solicit feedback about our performance from clients to ensure that they are satisfied.

Our pricing professionals use state-of-the-art technology to gather information and evaluate the many variables that drive cost. Then we partner with clients to develop accurate cost projections and deliver customized pricing options, and value-based fee arrangements—from hourly rates to a wide variety of AFAs—that align with their objectives and focus on results.

We assemble diverse teams that are lean and effective, characterized by the right blend of skills, clearly articulated responsibilities, and accurate budgets. Work plans are drafted to align with client priorities and leverage their in-house capabilities to maximum advantage to keep costs down.

We leverage our collective internal knowledge, data collection tools, and team of business professionals to help clients and our legal teams identify and solve real-world problems. Custom dashboards provide real-time access.