Amy M. Glassman

Ms. Glassman will join a panel to discuss how to prepare for a Complaint Notice: OIG, Civil Rights, Fair Housing or lawsuit. This session will present how to “just breathe” and then get ready! The panelists have hands-on and front line experience preparing for and responding to such complaints and will explore what to expect, how to examine your evidence, collect back up documents, and organize and prepare your response. Included are a case study complaint, step-by-step fact review process and sample response document.

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