Christopher J. Willis
Trevor Salter 


The financial services industry now faces a new era in customer relations. As the CFPB expands its database’s scope, the potential for damage to your institution’s reputation grows ever greater. Some groups are even pushing for an expanded database to track complaints against smaller financial institutions. Learn how to manage potential consumer complaints by refining your risk-assessment and conflict management process.

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Related Practices

Consumer Financial Services
Mortgage Banking