Melissa R. Margulies, who has significant experience in client services in the legal industry and also as in-house counsel, has joined Ballard Spahr as the firm’s client interviewer, firm Chair Arthur Makadon announced today.

Ms. Margulies will meet with clients to discuss their needs as well as collaborate with firm leaders on ways to enhance client service and relationships. Ballard Spahr’s client interview program, which began in early 2008 and has resulted in more than 160 interviews, has been well received by both clients and attorneys.

“Our client interview program has been a great success, both externally among our clients and internally among our lawyers, and, in Melissa, we have found someone whose experience will enhance it further,” Mr. Makadon said. “Clients want to know that we are listening to them and responding to their feedback. That exchange of ideas and information will continue to drive the program as Melissa moves it forward.”

Ballard Spahr was one of the first large law firms to create a position for a dedicated client interviewer. Ms. Margulies was senior corporate counsel at Quest Diagnostics Incorporated, where she earned a Six Sigma Green Belt. Most recently, she was a shareholder at Lavin, O’Neil, Ricci, Cedrone & DiSipio in Philadelphia.

“Exceptional client service is a hallmark of Ballard Spahr and I look forward to working with the lawyers and clients to ensure that it remains so,” Ms. Margulies said.