After leaving a negative online review, a customer says she was threatened with a lawsuit. Liz Griswold paid for a ghost tour in Denver, but bad weather prevented her from feeling comfortable making the 50-minute drive from Johnstown. She tried to cancel her booking hours before the event, but when she was unable to cancel or receive a refund, she left a review.

The review Ms. Griswold wrote said, "My friend and I signed up to go on this tour tonight and could not make it because of the icy roads, snow, 20-degree weather. When they say no refund they mean it. We wasted a total of $65 dollars to sit at home because they refused to cancel the tour."

About two weeks later, she got a letter from the "litigation department" of a New York law firm. The letter read, "[o]ur office has been retained... please note that this letter constitutes a notice of intent to sue." It claimed Griswold left "untrue bad reviews about the company."

"Letters like the one she received are intended to intimidate," said Steven Zansberg, a First Amendment attorney at Ballard Spahr. "There is very little that prevents a person or a company from filing a suit against a reviewer, even if the review is not against the law." Zansberg adds that as long as a reviewer states the truth of what happened, they "can't ultimately be on the hook for defamation."

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