The Federal Housing Finance Agency issued a Request for Input on issues facing qualified mortgage borrowers with limited English proficiency (LEP) in order gauge how they can better serve them.

Roughly a year ago, a coalition of civil rights groups pressured the Consumer Financial Protection Bureau to enhance protections for mortgage services to potential homeowners who grapple with the English language.

“As we have previously observed, the expectations of the CFPB and other regulators for serving limited English proficiency customers present numerous challenges for financial institutions, including UDAAP and fair lending risks, and regulators have not yet provided financial institutions with guidance about how to serve LEP consumers without taking such risks,” said attorney John Culhane at the time. “We were therefore glad to see that AFR’s recommendations include the CFPB’s provision of affirmative written guidance/regulations.”

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