Q. What changes have you seen in client requests on budgetary and financial matters: What steps are you taking to address those requests and concerns, while maintaining appropriate profit margins for your firm and client representations?

A. One of the things that we’re being encouraged to do is appropriately leverage cases so that work is pushed down to the lower billable rate attorneys. It’s a win/win situation for the firm and for the client, because lower rates are being charged for work that’s appropriately delegated to those lower billers, and profitability can also be good on the case as well. That’s really up to the partners to properly manage their cases and recognize the work that can and should be pushed down to lower-level associates with lower billing rates.

Q. What is the role of security in your firm? Do you have security czars to impose restrictions on your information? And do you impose regulations on e-mail and mobile devices?

A. One thing that our firm recently had us all do was download an app that actually allows the firm, if you lose your mobile device, to remotely wipe your entire system off of the phone. And it’s a pain personally, but we have to have a six-digit code password to get into our mobile devices.

Q. How important is pro bono to your law firm? What policies have you adopted to provide this needed service? Do you feel our profession should be mandated to provide specific hours or service requirements in the pro bono area?

A. Ballard incentivizes lawyers by offering a billable credit for pro bono work done. And there’s actually no cap on the credit. That allows lawyers to take it as far as it need to go—I’ve seen cases that have gone all the way to the Utah Supreme Court. It allows you to take on more meaty, weighty cases and not worry about getting cut off right at the 50 hours.

Beyond that, we have pro bono projects that are laid out in each office. One of the things we did was new visas for women that were the victims of domestic violence and allowed them to obtain naturalization if they helped law enforcement apprehend the wrongdoers. Recently we’ve laid out a clemency project. Blake Wade, who’s the managing partner at our office, represented an individual who was one of the 61 people that President Obama recently commuted the sentence of. And that was a pro bono case.