Regulators at the Office of the Comptroller of the Currency (OCC) are expanding an ongoing inquiry into whether the nation's largest banks used incomplete records and error-filled documents to collect on past-due credit card debts. Concerns about credit card debt collection are reminiscent of the outcry over flawed foreclosures that followed the collapse of the housing market.

"The OCC's interest in [consumer protection issues] is a part of that overall focus in Washington," said Christopher J. Willis, a consumer financial services partner at Ballard Spahr.

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