Companies are required to include an increasing amount of information in the agreements they send to customers. At the same time, consumer groups say they would prefer that agreements be written in larger time and in more simple language. This creates a quandry for companies that offer products such as credit cards and cell phone service. WPRI in Rhode Island interviewed Alan S. Kaplinsky, who leads Ballard Spahr's nationally recognized Consumer Financial Services Group.

"The amount of disclosure that banks and other companies that deal with consumers need to provide to them is just overwhelming," says attorney Alan Kaplinsky. "You've got this competing demand to comply with all these laws and to do things to make sure you don't become a target of the next class action lawsuit, and you can't do both."

Fine print: The devil is in the details: wpri.com