Since an April ruling by the U.S. Supreme Court, some small and regional banks have been requiring customers to resolve disputes through arbitration and prohibiting them from joining class-action lawsuits. That has led several banks and other companies to contact Ballard Spahr partner Alan Kaplinsky for assistance in putting together mandatory arbitration provisions for consumer contracts.

"The Supreme Court opinion has been a wake-up call for a lot of these companies to at least considerā€ mandatory arbitration clauses, Mr. Kaplinksy said.

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