Even before the pandemic, servicing and collection activities were already experiencing significant change and rapid evolution. New and evolving federal and state collection laws, continuing regulatory attention and oversight, and now, the significant disruption visited upon such activities as a result of the pandemic all stand to reshape how everyone manages and collects their consumer accounts.

Join members of Ballard Spahr’s Collection Team and AQN Strategies’ Pradeep Kalla, to discuss innovative strategies and considerations that may help your company to succeed in this brave new collections world. We will discuss:

1. Digital collections: With the expected surge in delinquency inventories, the need for lenders and collectors alike to offer self-service platforms and digital forms of payment collections.

2. Expiring hardship programs: As borrowers exit lender-provided relief programs arising from the pandemic, their financial situations may not necessarily have improved.

3. Post-pandemic debt sales: The various regulatory and economic considerations that are in play when selling debt post-pandemic from the perspective of both the buyer and seller.

Date & Time

Monday, August 3, 2020
12:00 PM - 1:00 PM ET 


Christopher J. Willis, Practice Leader, Consumer Financial Services Litigation
Stefanie H. Jackman, Partner, Consumer Financial Services
Pradeep Kalla, Managing Director, AQN Strategies

This program is open to Ballard Spahr clients and prospective clients. There is no cost to attend. This program is not eligible for continuing education credits.

Please register at least two days before the webinar. Login details will be sent to all approved registrants. For more information, contact questions@ballardspahr.com.