ADA Digital Accessibility Update for Financial Institutions in the COVID-19 Era

As consumers increasingly turn to online and mobile banking applications during the COVID-19 crisis, there is increasing scrutiny on making those digital platforms accessible to individuals with disabilities. Since 2016, the continued lack of accessibility standards from the U.S. Department of Justice under the Americans with Disabilities Act has resulted in plaintiffs’ attorneys issuing demand letters and filing lawsuits against financial services companies alleging inaccessible websites and mobile applications. Financial institutions must ensure their digital platforms are accessible to individuals with disabilities since there is no indication this litigation will cease.

Please join Ballard Spahr attorneys as we discuss website accessibility challenges, the current legal landscape, and best practices to mitigate litigation risk while making digital platforms accessible to all users.