Ballard Spahr’s powerhouse Consumer Financial Services Group has teamed up with Bridgeforce, a leading financial services consultancy, to launch a joint initiative designed to help financial institutions navigate new debt collection regulations.

Join Ballard Spahr and Bridgeforce as we give an overview of best practices and trends in the current regulatory industry, and how companies can improve operational efficiency and reporting accuracy to mitigate risk. Topics will include:

  • Industry trends, both in 2019 and expected for 2020, as it relates to credit bureau disputes and reporting
  • Areas of opportunity for increasing efficiency in disputes management operations, including organizational alignment, dispute processing, procedures and controls, customer communication, and MIS / data analytics
  • Improving credit bureau reporting accuracy through data validation (e.g., DQS) and system of record data mapping

Date & Time

Wednesday, March 4, 2020
12:00 PM - 1:00 PM ET


Christopher J. Willis, Practice Leader, Consumer Financial Services Litigation
Stefanie H. Jackman, Partner, Consumer Financial Services
Andrew Domino, Chief Operating Officer, Bridgeforce
Michelle Macartney, Managing Director, U.S. Practice, Bridgeforce

This program is open to Ballard Spahr clients and prospective clients. There is no cost to attend. This program is not eligible for continuing education credits.

Please register at least two days before the webinar. Login details will be sent to all approved registrants. For more information, contact Julianne Garrity at