One thing that has not changed with the change in administrations – the CFPB continues to churn out advisory documents and reports that are highly critical of student loan servicers. Those documents and reports emanate, variously, from the Office of Older Americans, the Student Loan Ombudsman, the Office of Servicemember Affairs, the Consumer Complaint Database, the Office of Supervision Examinations, and the Office of Fair Lending and Equal Opportunity. As the CFPB begins to move forward with its market monitoring initiative, seeking to collect quarterly data on servicing metrics and borrower outcomes, the stakes for student loan servicers remain extraordinarily high.

In this webinar, we will address:

  • The CFPB's continued high standards for assessing servicer performance
  • The CFPB's likely focus with respect to borrowers who are current, including payment application, access to account information, and ability to manage accounts
  • The CFPB's likely focus with respect to borrowers who are delinquent, including loss mitigation alternatives, access to income driven repayment plans, and credit reporting
  • The CFPB's inpending fair lending assessments of student loan servicers

Date & TIme

Thursday, June 8, 2017
12:00 PM - 1:00 PM ET


Alan S. Kaplinsky
Practice Group Leader
Consumer Financial Services


Christopher J. Willis
Practice Leader
Consumer Financial Services

John L. Culhane, Jr.
Consumer Financial Services

Heather S. Klein
Consumer Financial Services

Eleanor Bradley Huyett
Consumer Financial Services

This program is open to Ballard Spahr clients and prospective clients and members of the financial services industry. There is no cost to attend. This program is not eligible for CLE credits.

Please register at least two days before the webinar. Login details will be sent to all approved registrants. For more information, contact Daniel Martin at