In the Fall 2016 edition of the Consumer Financial Protection Bureau's (CFPB) Supervisory Highlights, the CFPB notes what it perceives as compliance issues associated with automobile loan origination and servicing, debt collection, mortgage loan origination, and student loan servicing.

The CFPB also addresses fair lending in the context of limited English proficiency (LEP), noting both situations in which services were provided in languages other than English in a manner that did not present supervisory concerns. It also addressed situations in which the treatment of LEP and non-English-speaking consumers were perceived to present a fair lending risk. The Supervisory Highlights provide a window into how the CFPB views industry conduct.

This webinar will discuss matters addressed in the Supervisory Highlights, including:

  • Automobile repossession and related fees;
  • Fair Debt Collection Practices Act restrictions on the imposition of fees, the making of false representations, and communications with third parties in connection with the collection of a debt;
  • Compliance management system strengths and deficiencies in connection with mortgage loan origination, and ability to repay, disclosure timing and SAFE Act issues;
  • Unfair, deceptive, or abusive acts or practices in connection with student loan servicing involving income-driven repayment plan applications, borrower choice for payment allocation, and communications related to paid-ahead status; and
  • Steps the CFPB believes that companies can take to mitigate fair lending and other risks associated with providing services in languages other than English.

Date & Time

Friday, December 2, 2016
12:00 PM - 1:00 PM ET


Alan S. Kaplinsky
Practice Leader
Consumer Financial Services Group


Christopher J. Willis
Practice Leader, Litigation
Consumer Financial Services

Richard J. Andreano, Jr.
Practice Leader
Mortgage Banking

John L. Culhane, Jr.
Consumer Financial Services

This program is open to Ballard Spahr clients and prospective clients and members of the financial services industry. There is no cost to attend. This program is not eligible for CLE credits.

Please register at least two days before the webinar. Login details will be sent to all approved registrants. For more information, contact Daniel Martin at