Learn how to prepare for and successfully navigate a CFPB examination. Gain valuable insights from a former Examiner-in-Charge (EIC) at the CFPB and Ballard Spahr attorneys who regularly advise clients anticipating or undergoing a CFPB exam. The webinar will explore ways companies can manage their relationship with the CFPB, minimize unwanted scrutiny, and respond if the exam team alleges a violation of law.


  • Understanding CFPB Supervision objectives and culture
  • Exam preparation: the basics and what you can do now to get ready
  • Discussion of the FFIEC proposed changes to the consumer compliance rating system
  • How consumer complaints are used by examiners (and what you can do about it)
  • Interacting with CFPB examiners
  • Understanding how the CFPB internally considers preliminary exam findings
  • How to respond to alleged violations of law and PARR letters
  • The exam is over: what can I say (and not say) about the results 

Date & TIme

Wednesday, May 25, 2016
12:00 PM - 1:00 PM ET


Alan S. Kaplinsky
Practice Leader
Consumer Financial Services


Richard J. Andreano, Jr.
Practice Leader
Mortgage Banking

John L. Culhane, Jr.
Consumer Financial Services

Mark J. Furletti
Consumer Financial Services

Stefanie H. Jackman
Consumer Financial Services

Bowen "Bo" Ranney
Consumer Financial Services

This program is open to Ballard Spahr clients and prospective clients interested in CFPB examination preparation.There is no cost to attend. This program is not eligible for CLE credits.

Please register at least two days before the webinar. Login details will be sent to all approved registrants. For more information, contact Eva M. D'Ignazio at dignazioe@ballardspahr.com.