Financial institutions seeking to serve consumers with limited English proficiency (LEP) find themselves in a quandary. While being encouraged by the CFPB and other regulators to make credit more available to LEP consumers by marketing and originating in non-English languages, an institution's efforts to achieve that goal can create supervisory and enforcement risk, such as potential liability for engaging in unfair, deceptive, or abusive acts or practices or potential liability under fair lending laws. In this webinar, we will discuss the issues that institutions should consider when taking steps to serve LEP consumers.


  • What the CFPB is saying about serving LEP consumers

  • Enforcement actions involving serving LEP consumers

  • Best practices for reducing UDAAP, fair lending, and other legal risks in serving LEP consumers

DATE and Time

Monday, November 16, 2015
12:00 PM - 1:00 PM ET


Alan S. Kaplinsky, Practice Leader
Consumer Financial Services Group  


John L. Culhane, Jr., Partner
Consumer Financial Services Group

Christopher J. Willis
Consumer Financial Services Group

This program is open to Ballard Spahr clients interested in issues pertaining to LEP consumers. There is no cost to attend. This program is not eligible for continuing education credits.

Please register at least two days before the webinar. Login details will be sent to all approved registrants. For more information, contact Lisa M. Prickril at