After responding to CFPB Office of Enforcement Civil Investigative Demands (CIDs), sharing many details and documents about your business practices and compliance efforts, the CFPB sends you a Notice and Opportunity to Respond and Advise (NORA) letter to inform you that the Bureau is considering a public enforcement action against your company.

Or at the end of an examination by CFPB staff from the Office of Supervision, during which you shared hundreds of pages of policies and procedures and loan files and submitted to multiple interviews of your compliance and business personnel, the CFPB sends you a notice of Potential Action and Request for Response (PARR) letter to inform you that the Bureau is considering a public enforcement action against your company.

Now what?

This webinar will share insights into how to respond to NORA and PARR letters.  Collectively, the panelists have handled dozens of recent CFPB investigations and enforcement actions and PARR letter responses. While there are similarities in how to approach responses to both, there are many more differences (e.g., in audience, best arguments to make, possible outcomes, and future CFPB interactions) that you should consider while drafting your response. Panelists will pose questions to one another to show how to effectively approach and manage a CFPB investigation or response to a PARR letter, as well as how to best position yourself for a successful resolution that minimizes the potential for penalties and negative press.

As part of this webinar we will also take your questions in advance. Our panel will address your questions and offer suggestions on how to respond to NORA and PARR letters. Please let us know what questions you would like our panel to answer by typing them into the boxes at the bottom of the registration form. We encourage you to submit up to three questions.


11:30 AM – 1:00 PM ET | Webinar


Alan S. Kaplinsky
Practice Group Leader
Consumer Financial Services Group


Mark J. Furletti
Consumer Financial Services Group

Christopher J. Willis
Consumer Financial Services Group

Stephanie H. Jackman
Consumer Financial Services Group

John C. Grugan
Consumer Financial Services Group

Bowen "Bo" Ranney
Consumer Financial Services Group

This program is open to Ballard Spahr clients and members of the financial services industry. There is no cost to attend. This program is not eligible for continuing education credits.

Please register at least two days before the webinar. Login details will be sent to all approved registrants. For more information, contact Lisa Prickril at


Related Practices

Consumer Financial Services
Mortgage Banking