The CFPB released its long-awaited empirical study of consumer arbitration on March 10, 2015. Nearly three years in the making, the 728-page study is a watershed event in the history of consumer arbitration. The CFPB held a field hearing in Newark, New Jersey, on March 10 to announce the results of the study. CFPB Director Richard Cordray spoke at the hearing, which also featured testimony from consumer and industry representatives. Alan Kaplinsky was invited by the CFPB to present the industry perspective on consumer arbitration and he will share his firsthand observations with attendees of our webinar.

Whether you already utilize an arbitration provision in your consumer agreements or are considering doing so, you cannot afford to miss this important presentation. Topics will include:

  • History of the CFPB’s arbitration study
  • The content and methodology of the study
  • The conclusions reached by the CFPB—do they actually support consumer arbitration?
  • Roundtable discussions with the CFPB to discuss the study
  • Possible rulemaking by the CFPB as a result of the study and the timing of rulemaking
  • Potential legal challenges to CFPB rulemaking
  • The effect of the study on companies that have already implemented a consumer arbitration program
  • How the study affects companies that have not yet implemented a consumer arbitration program—is there still time to get on board?
  • Alan’s eyewitness report on the March 10 arbitration field hearing


Alan S. Kaplinsky, Practice Leader
Consumer Financial Services Group

Mark J. Levin, Partner
Consumer Financial Services Group

Scott M. Pearson, Partner
Consumer Financial Services Group


This program is open to Ballard Spahr clients and members of the financial services industry. There is no cost to attend. This program is not eligible for continuing education credits.

Please register at least two days before the webinar. Login details will be sent to all approved registrants. For more information, contact Lisa M. Prickril at

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Lisa M. Prickril