The American Arbitration Association recently announced that beginning September 1, 2014, it will implement a new set of Consumer Arbitration Rules. Under the new rules, the AAA will require registration of consumer arbitration clauses naming the AAA as an administrator and will maintain a publicly available Consumer Clause Registry. This will affect any company that designates the AAA’s Consumer Rules in its arbitration clause or refers to the AAA in a consumer contract. Millions of consumer arbitration clauses will be affected.

There are 55 new Consumer Arbitration Rules, compared to eight existing consumer rules.

In this webinar, we will discuss the changes implemented in the new Consumer Rules, and how those changes will affect the practice of consumer arbitration law.  


  • The new requirement that arbitration clauses be registered
  • How to ensure that arbitration clauses comply with the AAA’s Consumer Due Process Protocol
  • Differences between the new Consumer Arbitration Rules and the existing rules
  • How other arbitration administrators might react to the new rules and registration requirements
  • Implications of having an arbitration clause in a public database, particularly in light of the Consumer Financial Protection Bureau’s ongoing study of consumer arbitration 


12:00 PM - 12:30 PM ET | Webinar


Alan S. Kaplinsky, Practice Leader
Consumer Financial Services Group

Mark J. Levin
Consumer Financial Services Group

This program is open to Ballard Spahr clients and members of the consumer financial services industry. There is no cost to attend. This program is not eligible for continuing education credits.

Please register at least two days before the webinar. Login details will be sent to all approved registrants. For more information, contact Lisa M. Prickril at

Program Contact

Lisa M. Prickril