Reputational risk has long been on the radar screens of banking organizations and their regulators. One of a bank’s most important assets is its reputation for probity, prudence, and financial know-how. That reputation, once lost, is difficult to reinstate, which can lead to severe consequences.

Events during recent years, particularly conduct during the period leading up to and continuing through the financial crisis, have sullied the reputations of many banking organizations. Especially sensitive are the activities of the CFPB, which, though targeted thus far primarily at nonbank lenders, have set benchmarks for consumer regulatory supervision and enforcement that pose reputational and conduct risks for banking organizations.

The prudential regulators have also re-emphasized the importance of risk management across many areas, including reputational and conduct risk. Failure to manage carefully other risks, such as compliance and currency risks, can lead to reputational injury, and failure to manage reputational and conduct risk can likewise affect areas such as credit risk and strategic risk.


  • Defining reputational and conduct risk
  • How the prudential regulators regard these risks in discrete contexts
  • Methods for effective management of reputational and conduct risk
  • The dividing line between reputational and conduct risk and consumer protection
  • How prudential regulators’ focus on these risks overlaps with CFPB activity


12:00 PM - 1:00 PM ET | Webinar


Alan S. Kaplinsky
Practice Leader, Consumer Financial Services Group, Ballard Spahr


Amy S. Matsuo
Principal, Financial Services Regulatory Practice, KPMG

Keith R. Fisher
Of Counsel, Consumer Financial Services Group and Bank Regulation and Supervision Group, Ballard Spahr

Christopher J. Willis
Partner, Consumer Financial Services Group, Ballard Spahr

This program is open to Ballard Spahr and KPMG clients and members of the financial services industry. There is no cost to attend. This program is not eligible for continuing education credits.

Login details will be sent to all approved registrants. For more information, contact Lisa Prickril at

Related Practices

Consumer Financial Services
Mortgage Banking
Bank Regulation and Supervision