The Consumer Financial Protection Bureau recently issued guidance on "Responsible Business Conduct" (Bulletin 2013-06) describing the sorts of conduct that might lead the CFPB to be more lenient when exercising its enforcement authority. While the guidance is a positive step by the CFPB, its implementation presents significant challenges for companies.

The goal of this webinar is to provide companies with a practical approach for deciding in real-world situations whether to follow and how to apply the guidance.  


  • The four categories of "responsible conduct" the CFPB will consider and the factors it will evaluate for each category to decide if leniency is warranted 
  • The potential benefits and risks to companies of engaging in "responsible conduct" 
  • The interplay between remediation and civil liability 
  • How a company can demonstrate the kind of cooperation for which the CFPB will award credit 
  • The dilemma of self-reporting to the CFPB while keeping state regulators in the loop


12:00 PM - 1:00 PM ET | Webinar


Alan S. Kaplinsky, Practice Leader, Consumer Financial Services Group


John L. Culhane, Jr., Consumer Financial Services Group
Christopher J. Willis, Consumer Financial Services Group
Reid F. Herlihy, Consumer Financial Services Group

This program is open to Ballard Spahr clients and members of the financial services industry. There is no cost to attend. This program is not eligible for continuing education credits.

Please register at least two days before the webinar. Login details will be sent to all registrants. For more information, contact Lisa M. Prickril at

Related Practices

Consumer Financial Services
Mortgage Banking