The regulatory heat on student loan servicers could not be much more intense. With the increased emphasis on collection practices on the part of state attorneys general and the FTC, the heightened scrutiny of bank service providers on the part of the FDIC and OCC, the proverbial full-court press on the part of the CFPB, and pressure on the Department of Education to take a more active role in assessing all aspects of servicer compliance, now is the time for all student loan servicers to review their collection practices.

In this webinar, members of Ballard Spahr's Consumer Financial Services Group will provide an overview of FDCPA basics, hot issues, and best practices.


  • The definition of debt collector 
  • Restrictions on communications 
  • The prohibition on harassment or abuse 
  • The prohibition on false or misleading representations 
  • The prohibition on unfair practices   


12:00 PM - 1:00 PM ET | Webinar


Winfield P. Crigler, Executive Director
Student Loan Servicing Alliance


John L. Culhane, Jr.
Consumer Financial Services Group
Ballard Spahr

Christopher J. Willis
Consumer Financial Services Group
Ballard Spahr

This program is open to Student Loan Servicing Alliance (SLSA) members. There is no cost to attend. This program is not eligible for continuing education credits.

Please register at least two days before the webinar. Login details will be sent to all approved registrants. For more information, contact Lisa M. Prickril at

Program Contact

Lisa M. Prickril