Recent CFPB and other regulatory enforcement actions and consent orders have highlighted a new reality for members of the consumer financial services industry: compliance means more than just compliance with the specific technical requirements of applicable federal consumer financial services laws. Now, analysis of UDAAP concerns is a crucial part of assessing a company's overall compliance management system and potential regulatory risk.

A company's failure to identify, address, and control for potential UDAAP concerns is almost certain to expose that company to risk in the event the CFPB or other regulators with UDAAP authority over the company, such as the FTC and State Attorneys General, come knocking. CFPB examiners and enforcement attorneys continue to exhibit a keen interest in identifying and addressing UDAAP issues, sometimes even elevating those concerns over technical compliance issues.

In this webinar, we will focus on helping companies understand how UDAAP concerns may apply to them and put into place ways to identify and control for potential UDAAP concerns.


  • The ramifications of the regulators' intense focus on UDAAP issues and what that means for consumer financial services companies with regard to updating their internal compliance management systems 
  • Ways that companies can identify potential UDAAP issues in advance of a regulatory examination or enforcement action
  • What products/practices are known to have UDAAP concerns and suggestions for reducing potential exposure in these areas


12:00 PM - 1:00 PM ET | Webinar


Alan S. Kaplinsky, Practice Leader, Consumer Financial Services Group


Christopher J. Willis, Consumer Financial Services Group

Stefanie H. Jackman, Consumer Financial Services Group

This program is open to Ballard Spahr clients and members of the financial services industry. There is no cost to attend. This program is not eligible for continuing education credits.

Please register at least two days before the webinar. Login details will be sent to all registrants. For more information, contact Lisa Prickril at

Related Practices

Consumer Financial Services
Mortgage Banking