The CFPB recently rolled out a new complaint database aimed at collecting consumer complaints relating to debt collectors and debt collection activities. Shortly after the portal went live, the CFPB also released two bulletins highlighting some significant changes that will have an enormous impact on future debt collection efforts.

In this webinar, we will focus on helping companies understand what all of this means, how to prepare for and respond to the impact of the new complaint portal, and how to identify and control any potential risks.  


  • An overview of the complaint portal—what it is, how it works, and how to respond to complaints (including a summary of recent guidance issued by the CFPB on this issue) 
  • The portal's ability to receive complaints about medical debt collections and what this means concerning the CFPB's belief about its jurisdiction over such collections 
  • The impact of the bulletins and what they mean for future collection efforts 
  • The sections of the FDCPA that original creditors and their servicers need to comply with to avoid a UDAAP action 
  • A summary of and reaction to the CFPB's five form letters for consumers 
  • Best practices for minimizing UDAAP risks in light of the bulletins and expanded consumer complaint portal    


12:00 PM - 1:00 PM ET | Webinar


Alan S. Kaplinsky, Practice Leader, Consumer Financial Services Group


Christopher J. Willis, Consumer Financial Services Group

Stefanie H. Jackman, Consumer Financial Services Group

This program is open to Ballard Spahr clients and members of the financial services industry. There is no cost to attend. This program is not eligible for continuing education credits.

Please register at least two days before the webinar. Login details will be sent to all approved registrants. For more information, contact Lisa M. Prickril at

Program Contact

Lisa Prickril