Student lenders and servicers: Don't try to prepare for a CFPB exam by pulling all-nighters. Join us for an in-depth review of the CFPB examination process, the impending CFPB exams for originators and servicers of private education and legacy FFELP loans, and the CFPB education loan examination procedures. We'll pay special attention to the areas likely to receive heightened scrutiny and we'll conclude by telling you what you need to do to prepare for that first examination.


  • The mechanics of a CFPB exam in general and an education loan exam in particular 
  • Exam Module 1 – Advertising, Marketing, and Lead Generation 
  • Exam Module 2 – Customer Application, Qualification, Loan Origination, and Disbursement 
  • Exam Module 3 – Loan Repayment, Account Maintenance, Payoff Processing, and Payment Plans 
  • Exam Module 4 – Consumer Inquiries and Complaints 
  • Exam Module 5 – Collections, Accounts in Default, and Credit Reporting 
  • Exam Module 6 – Information Sharing and Privacy 
  • Exam Module 7 – Examination Conclusion and Wrap-Up 
  • Appeals of material adverse examination determinations (CFPB Bulletin 2012-7) 
  • What you need to do now to prepare for that first CFPB exam


12:00 PM - 1:00 PM ET | Webinar


Alan S. Kaplinsky, Practice Leader, Consumer Financial Services Group


John L. Culhane, Jr., Partner, Consumer Financial Services Group and Higher Education Group
Christopher J. Willis, Partner, Consumer Financial Services Group
Heather S. Klein, Associate, Consumer Financial Services Group

There is no cost to attend. This program is not eligible for continuing education credits.

Please register at least two days before the webinar. Login details will be sent to all approved registrants. For more information, contact Lisa M. Prickril at

Program Contact

Lisa Prickril