Collection agencies, debt buyers, and collection law firms: Join us for a “deep dive” into the CFPB examination process, the impending CFPB exams for “larger participant” debt collectors, and the CFPB debt collection exam procedures. We will pay special attention to the areas likely to receive heightened scrutiny and will conclude by telling you what you need to do to prepare for that first examination.


  • The mechanics of a CFPB exam in general and a debt collection exam in particular 
  • Exam Module 1 – Entity Business Model 
  • Exam Module 2 – Communications Involving Debt Collection 
  • Exam Module 3 – Information Sharing, Privacy, and Interactions with Consumer Reporting Agencies 
  • Exam Module 4 – Consumer Complaints, Dispute Resolution, and Debt Validation 
  • Exam Module 5 – Payment Processing and Account Maintenance 
  • Exam Module 6 – Equal Credit Opportunity Act 
  • Exam Module 7 – Litigation Practices, Repossession, and Time-Barred Debt 
  • Appeals of material adverse determinations (CFPB Bulletin 2012-7) 
  • What you need to do now to prepare for that first CFPB exam  


Alan S. Kaplinsky, Practice Leader
Consumer Financial Services Group

John L. Culhane, Jr., Partner
Consumer Financial Services Group

Donald Maurice, President
Maurice & Needleman, P.C.

Christopher J. Willis, Partner
Consumer Financial Services Group

There is no cost to attend. This program is not eligible for continuing education credits.

Please register at least two days before the webinar. Login details will be sent to all approved registrants. For more information, contact Lisa M. Prickril at