In this webinar, panelists from Ballard Spahr and KPMG will discuss one of the most critical aspects of a financial institution's compliance management system: board of directors and management involvement in consumer compliance and consumer risk.

The vision of a compliance management system from the CFPB and federal banking regulators demands that board members and upper-level management be well educated about consumer protection issues, and that both management and the board be actively involved in directing the institution's consumer risk assessment, remediation, and process enhancement efforts. This program will help you advise your management and board of directors on how to satisfy the regulators' expectations.

Our speakers will cover the following topics:

  • The shift in emphasis from consumer "compliance" to consumer risk
  • The proper design of a compliance management system and examination management (including the desirability of directing management to conduct a compliance assessment)
  • Types of compliance information that should be reported to management and the board, and how often
  • Reporting relationships relating to compliance within management and to the board
  • The importance of independence regarding compliance personnel
  • Documentation that should be created to memorialize management and board involvement in compliance decision-making


Alan S. Kaplinsky, Practice Leader
Consumer Financial Services Group
Ballard Spahr LLP


Amy S. Matsuo, Principal
Financial Services Regulatory Practice

Christopher J. Willis, Partner
Consumer Financial Services Group
Ballard Spahr LLP

This program is open to Ballard Spahr clients and members of the financial services industry. There is no cost to attend. This program is not eligible for continuing education credits.

Please register at least two days before the webinar. Login details will be sent to all approved registrants. For more information, contact Lisa M. Prickril at

Program Contact

Lisa M. Prickril