The Consumer Financial Protection Bureau has made it clear that it will not only require entities to audit and monitor service providers, but will also hold entities responsible for any compliance violations committed by those service providers.

In this webinar, members of Ballard Spahr's Consumer Financial Services and Mortgage Banking Groups will discuss the CFPB's statements regarding the responsibility of supervised entities to ensure regulatory compliance by any service providers that provide services affecting consumers. We will also discuss the CFPB's directives and practical ways for your institution to stay out of compliance trouble.

The webinar will cover the following topics:

  • The CFPB's Bulletin on service providers, and the duties it imposes on supervised entities
  • The elements of an effective service provider relationship, from inception to conclusion
  • The directives of the federal banking agencies regarding service providers
  • The role of the written agreement with a service provider in regulatory compliance
  • The CFPB's independent examination authority over service providers
  • Effective monitoring of service providers for potential compliance issues
  • Special considerations to take into account when negotiating contracts involving technology and the exchange of customer information

Who should attend

  • Banks and non-banks supervised by the CFPB that use third-party service providers
  • Third-party service providers themselves


12:00 PM - 1:00 PM ET


Alan S. Kaplinsky, Practice Leader, Consumer Financial Services Group


Christopher J. Willis, Partner, Consumer Financial Services Group

This program is open to Ballard Spahr clients and members of the financial services industry. There is no cost to attend. This program is not eligible for continuing education credits. Please register at least two days before the webinar. Login details will be sent to all registrants.