Criticism of mortgage foreclosure documentation has already spread to the non-mortgage consumer lending industry. Consumer groups are calling for increased attention to the quality of collection-related documentation in several areas of consumer lending, including credit cards and student loans. Fortunately, non-mortgage lenders can draw on vast experience in the mortgage arena to avoid documentation attacks.

In this joint webinar, we will devote the entire hour to discussing specific preventive measures and best practices for non-mortgage collection activity, with a particular focus on how the lessons learned in the mortgage context can be applied to credit cards, student loans, and other types of consumer debt. We will address each step in the collection process and recommend areas of focus to address documentation issues.


  • Review of the collection process in non-mortgage consumer lending transactions
  • Discussion of potential areas of criticism in that process
  • Recommendations for reducing the risk of attacks on key parts of the collection process
  • Discussion of best practices related to specific areas of the collection process   


12:00 PM - 1:00 PM ET | Webinar


Alan S. Kaplinsky, Practice Leader, Consumer Financial Services Group 
Christopher J. Willis, Partner, Consumer Financial Services Group
Darren Donovan, Principal, Forensic Practice, KPMG LLP
William Rudolph, Principal, Forensic Practice, KPMG LLP