Social media, along with other newer communication technologies that post-date the Fair Debt Collection Practices Act’s enactment, such as e-mail and text messaging, can provide for easy and reliable methods for consumers and collectors to communicate. Indeed, social media appears to be one of the preferred communication methods today, particularly among younger consumers. The ways in which we utilize social media tools such as Twitter, Facebook, LinkedIn, Instagram and YouTube continue to evolve every year. Therefore, it makes sense that the debt collection industry might begin thinking about ways to use social media as a tool to facilitate the resolution of consumer debts. ...

Related Practices

Consumer Financial Services
Mortgage Banking