Heather S. Klein


Heather Klein counsels financial services clients on complex regulatory and enforcement issues. Businesses and their legal departments regularly call upon Heather to support them in developing and marketing new products, launching and managing third-party relationships, and identifying and remediating risks in origination, servicing, and collections. She serves as a trusted business partner to help guide clients successfully through high-stakes matters, from state and federal regulatory examinations and investigations to multimillion-dollar acquisitions of financial services companies.

Heather assists companies that specialize in offering financial products and services to consumers and small businesses, including fintechs, banks, payment processors, and servicers. She also works closely with consumer product companies and educational institutions that provide financing to their customers or students.


Representative Matters

  • Advises creditors on the creation of special purpose credit programs under the Equal Credit Opportunity Act, and drafts written plans documenting SPCPs
  • Led financial services due diligence for a private equity firm’s $350 million acquisition of a commercial payments company
  • Drafted the ISA and disclosures for the first ISA program at a major U.S. university

Professional Highlights

Professional Activities

American Bar Association, Business Law Section, Consumer Financial Services Committee; Co-Vice Chair, Truth in Lending Subcommittee; past Young Lawyer Liaison, Deposit Products and Payment Systems Subcommittee and Fair Access to Financial Services Subcommittee

National Council of Higher Education Resources (NCHER) Legal Committee

Speaking Engagements

"Consumer Financial Services & Banking Law Update," Pennsylvania Bar Institute, October 21, 2021

"Is It Credit? Answering the Consumer Credit Industry’s Most Fundamental Questions under the Truth in Lending Act," ABA Business Law Section Spring Meeting, April 22, 2021

"State Student Loan Licensing & Servicing Law Update," Education Finance Council Annual Membership Meeting, April 2, 2021

"Consumer Financial Services in Turbulent Times," Ballard Spahr CLE Webcast Series, October 26, 2020 - January 11, 2021


Co-author, Chapter 9, "Billing Error Resolution," The Law of Truth in Lending 2018 Supplement, American Bar Association

"Fair Lending and UDAAP Issues in Credit and Marketing Models," Consumer Financial Services Committee Newsletter, American Bar Association, March 2016

Co-author, Chapter 9, "Billing Error Resolution," The Law of Truth in Lending 2015 Supplement, American Bar Association

"Guest Commentary: Testing the 'Effects Test' Is Not a Test for Fair Lending Enforcement," Consumer Financial Services Law Report, Vol. 17, Issue 12, December 10, 2013

Co-author, "Debt Collectors, Meet the New Cop on the Beat: Implications of CFPB's Supervision of Debt Collection Market," Bloomberg BNA's Banking Report, January 1, 2013



Georgetown University Law Center (J.D. 2011)
Staff Member, The Tax Lawyer

Cornell University (B.A. 2007, with distinction in all subjects)
Pauline and Irving Tanner Dean's Scholar



New York