We strive to develop strategic partnerships with our clients. Our goal is to provide value beyond excellence in legal services, using a customized approach designed around the individual needs of each client and supported by the skills and talents of everyone at the firm.


Delivering real value requires investing in the relationship—taking the time to understand a client’s business, aligning our objectives, and making a firm commitment to transparency, communication, and efficiency. It means respecting budgets, safeguarding information, watching market trends, and providing valuable insight and solutions. It means sharing the risk as well as the reward.

Ballard Spahr is committed to a collaborative partnership that contributes in a meaningful way to the success of our clients. We demonstrate that commitment through our core Client Value Program principles.

Value-Based Pricing: We work with clients to develop pricing and fee arrangements that provide them with the cost-effectiveness, predictability, transparency, and value they seek. We assemble diverse teams that are lean and effective, characterized by the right blend of skills, clearly articulated responsibilities, and budgets and work plans that align with client priorities and utilize their in-house capabilities to maximum advantage. Our pricing and project management professionals use state-of-the art technical tools to gather and analyze information, so that cost projections effectively consider the variables that drive cost, to provide a high degree of cost certainty.

Matter Management and Efficiency: Clients expect that we will match their commitment to efficiency in the way we staff and manage their matters. Our legal project management professionals help the attorneys structure cost-effective teams, develop reliable work plans and budgets, and manage matters accordingly. We begin by determining the individual client’s needs, expectations, and priorities, and we incorporate them into cost-conscious, robust, and goal-oriented staffing plans and budgets. We diligently monitor progress against those plans and budgets and we regularly communicate with clients about the status of engagements using the method and timing of their preference.

Industry Focus and Business Acumen: Our depth of experience and industry-focused approach give us a more holistic understanding of our clients and the specific challenges they face. We use that knowledge to help clients manage risk, identify opportunity, and move ahead of the competition. Our dedicated teams collaborate to invest the time and energy needed to understand our clients' businesses and strategic goals. We use innovative technical tools to collect business intelligence to spot patterns and trends, and to provide insight that clients can use to avoid or resolve problems and to drive effective legal and business strategy.

Communication and Feedback: Successful client relationships are nurtured by effective communication. We begin with conversations that help us understand a client’s business, including its needs, challenges, goals, and definition of success. Throughout each engagement—and after it ends—we track performance goals and seek feedback to ensure we are providing exceptional value and service. Ballard Spahr was one of the first law firms in the country to form a dedicated Client Interview Program. We talk to clients one-on-one, not only for feedback on our legal work and services, but also for thoughts on future needs and industry trends.

Added Value: There are many ways that we provide additional value to clients beyond the work we do on specific legal matters, and beyond the development and delivery of customized education and training programs. We collaborate with clients on pro bono and diversity and inclusion initiatives and programs. Through secondments, Ballard Spahr attorneys serve as part of clients' in-house legal teams, helping to cover short-term staffing needs or providing dedicated assistance with important initiatives, and helping to deepen our relationships and our understanding of the client's goals, priorities, and organizational structure. Our financial, project management, and technology professionals consult with clients on initiatives, such as system and vendor selection, and the review and development of efficient internal processes. Our goal is to leverage every available firm resource for the benefit of our clients.

Information Security: Clients rightly expect that their lawyers will safeguard confidential information and have procedures in place to assure continuity of service in the event of a cyber incident or other disruption. Our information security program meets the highest industry standards and continually evolves to address new threats and technologies.






Contacts

Mark C. Langdon
Executive Director
Tel 215.864.8904
langdon@ballardspahr.com

Virginia G. Essandoh
Chief Diversity Officer
Tel 215.864.8192
essandohv@ballardspahr.com

Amy T. Shepherd
Chief Marketing and Business Development Officer
Tel 215.864.8553
shepherda@ballardspahr.com

Melissa R. Margulies
Client Service and Professional Development Counsel
Tel 215.864.8552
marguliesm@ballardspahr.com

Melissa Prince
Director of Pricing and Legal Project Management
Tel 215.964.8140
princem@ballardspahr.com

Mary Gay Scanlon
Pro Bono Counsel
Tel 215.864.8912
scanlonm@ballardspahr.com

Kim A. Wismer
Chief Information Officer
Tel 215.864.8450
wismer@ballardspahr.com

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