The CFPB’s online consumer complaint system is up and running for credit cards, mortgages, student loans, vehicle loans, and certain other consumer loan products. By the end of 2012, the CFPB plans to handle complaints for all other consumer financial products and services.
Complaint information is now under constant scrutiny by the CFPB and is being shared with the FTC, as well as numerous other federal, state, and local agencies. Now, more than ever, the handling of complaints by a consumer financial service provider is a potential source for examination and enforcement risk.
Ballard Spahr attorneys will discuss the heightened importance of complaint resolution and explain the measures that every financial service provider should take to minimize risk and withstand regulatory scrutiny.
The increased focus on consumer complaints by regulators
Coordination and communication between the CFPB and other regulators
How complaint information will be used in connection with examination and enforcement efforts
The CFPB online complaint system and the important procedural requirements involved
Critical aspects for documented policies and procedures
Considerations for handling and resolving complaints to minimize risk
How to craft and implement monitoring and training measures
Tracking complaint trends to support compliance and risk mitigation efforts
12:00 PM - 1:00 PM ET | Webinar
Alan S. Kaplinsky, Practice Leader, Consumer Financial Services Group
Reid F. Herlihy, Associate, Mortgage Banking Group
Christopher J. Willis, Partner, Consumer Financial Services Group
This program is open to Ballard Spahr clients and members of the financial services industry. There is no cost to attend. This program is not eligible for continuing education credits. Please register at least two days before the webinar. Login details will be sent to all registrants. For more information, contact Lora Burns at firstname.lastname@example.org.